Return Policy Guarantee
Main-Co-logoYou are a part of the PABS For Pets Family, and we want your experience with us to be a productive and pleasurable one.
All of our products are unconditionally guaranteed 100% to your satisfaction. If something doesn't fit, return it (clean and unused) with your receipt within 30 days of purchase and we'll exchange it. If you aren't happy with the an unused item, we will send you a replacement of equal value. Should you require a larger size, we will charge you the difference, or we will credit you the difference on another item if you need a smaller item. However, if you should desire a refund, we will forward to you the full purchase amount, less shipping and processing.
Should you discover a defect in your merchandise under normal stresses and use, simply return it along with a note explaining the problem and we'll repair, exchange or replace the item, whichever you prefer. Please enclose a description of the situation under which the product failed, i.e. tell how the product was being used. Sorry, but we are unable to offer exchanges or refunds on custom made items. Before returning any washable items that have been used, please launder those items prior to shipping. In some cases, we might need to contact you for further clarification. Therefore, we ask that you please include your email address, or phone number. Because we want our products to work for you, we encourage you to contact us should you have any questions or comments.
A NOTE ABOUT SNAGGING:
Our Soft WebTM is snag resistant, but not snag proof. Razor-sharp puppy teeth and nails will snag our soft webbing, we recommend keeping nails trimmed.